Managing an RCA File

Once an RCA file has been submitted, File Managers can begin documenting the investigation. By documenting the investigation you can help determine what happened, how it happened and what can be done to prevent re-occurrence.

You can update the file while the investigation is progressing or, for some RCA users, create a file to document all the details of an investigation after it has been concluded. RL6 RootCause forms allow you to:

  • Add event-related details associated with the file as well as link to related files from other RL6 modules
  • Enter notes, references, citations and findings
  • Record a timeline of events
  • Create action plans
  • Maintain file (change file properties, update file status, print or email a summary,)

Access to different functions in RL6 RootCause is determined by user role permissions and the way in which the form has been configured by your system administrator.

Prerequisites: You must have the 'File Info Center', 'View File', and 'Edit File' functions enabled for your role.

To manage an RCA file:

  1. In the File Info Center, locate the file and click on the File ID link. The file opens.
  2. Note: You can also open files from the Search page (see Search Page File Actions).
  3. Review the details in the file and linked files (if applicable). In this example, Investigation Overview is the first tab displayed and it provides a summary of details about the investigation.
  4. In each tab, use the fields provided to document details (see Timeline Tab, Investigation & Analysis Tab, Causes and Plan of Action Tab, and Investigation Overview Tab).
  5. Note: Data is saved in the file when you switch between tabs.
  6. To exit out of the file at any time, click Save and Exit.